YqFit Refund Policy
Last Updated: 21/11/2023
Refund Eligibility**:
a. **Erroneous Payments**: If an erroneous payment is made through MamoPay, employees and clients have the right to request a refund within 5 days from the date of the transaction. Such refunds will be processed promptly and credited back to the original payment method, and it can take 10-15 days for the amount to reflect in the customer’s statement.
b. **Service Disruptions**: In the event of a service disruption or technical issue that prevents the completion of a payment, refunds will be issued automatically within 10 -15 days. Users need not request these refunds; they will be initiated by our system.
2. **Refund Process**:
a. To request a refund for an erroneous payment, users should contact yasser.qasem.fit@gmail.com or visit our www.yqfit.net and follow the instructions for refund requests.
b. For automatic refunds due to service disruptions, affected users will receive email notifications confirming the refund has been initiated.
3. **Refund Timeframes**:
a. Refunds for erroneous payments will typically be processed 10-15 business days from the date of the refund request.
b. Automatic refunds due to service disruptions will be initiated within 10-15 days from the detection of the issue.
4. **Refund Exceptions**:
a. Refunds will not be issued for payments made in violation of our company's policies or for payments associated with services or products that are non-refundable, as stated in our terms and conditions.
5. **Customer Support**:
a. Our dedicated customer support team is available to assist with any refund inquiries or issues. They can be reached at yasser.qasem.fit@gmail.com during our business hours.
6. **Policy Updates**:
This refund policy may be subject to periodic updates and changes. Employees and clients will be notified of any revisions through MamoPay notifications, email communications, or updates on our company website.
7. ** Refund fees **:
There are no fees associated with issuing a refund. However, please keep in mind that the transaction fee will not be refunded.